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2023 Summer

UX Intern @Santander Bank

As a member of a dynamic team, I had the privilege of engaging in a diverse range of tasks. My responsibilities spanned research, user testing, and UX design, culminating in the creation of comprehensive end-to-end experiences for products across mobile banking apps and public websites.


The projects I contributed to include:

  • Improving the Mobile Banking App experience for a paperless statement feature

  • Conducting user testing on the public site to ensure the communication is effective and efficient

  • Identified the UX issues of the Information Architecture on the Santander public site

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UX Team Group pic.png

UX Team Group Photo

My Contributions:

  • Defined 5+ user problems and 5+ UX issues in the digital platforms by synthesizing user test and research data, presenting actionable recommendations to stakeholders and cross-functional teams

  • Developed 5+ high-fidelity mobile app prototypes through iterative internal reviews, and delivered final assets to the development team

  • Collaborated with designers and UX writers to ensure cohesive and impactful copy across the Mobile Banking Experience user interface

  • Created 4 components for the Local Design System in Figma to enhance the team's efficiency

  • Facilitated monthly design critique sessions to foster a collaborative environment with the multidisciplinary team

  • Attended and contributed to 5+ cross-functional meetings

*1 UX designer and 1 UX researcher are out of the office on the photo day

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One of the highlights of my internship was the in-person intern event in Boston. As a part of the team, I was invited to join this event to have meaningful conversations with the executives and senior managers.

We talked about the future of Santander, and how we could implement advanced technology to provide a more delightful and impactful experience to millions of users.

Intern Event from the Customer and Digital Transformation team

If you are interested in my works or my experience about working at Santander, Feel free to email me for more details :)

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